Your privacy matters to us. This Privacy Policy explains in plain, professional English exactly what personal data zuma78 collects from players in Indonesia and elsewhere, why we collect it, how we use and protect it, and what rights you have over your own information. Please read this document carefully before registering an account.
These highlights summarize our key privacy commitments. The full legal detail is in the clauses below — please read both.
All data transmitted between your device and the zuma78 platform is protected by industry-standard TLS/SSL encryption. Your personal and financial information is never sent in plain text over the internet.
zuma78 does not sell, rent, or trade your personal data to third-party marketers. Your information is shared only with service providers who are contractually bound to use it solely on our behalf.
We collect only the personal data that is genuinely necessary to operate your account, process transactions, comply with KYC obligations, and deliver customer support. We do not collect data we do not need.
You have the right to access, correct, and request deletion of your personal data, subject to our legal and regulatory retention obligations. Submit a data request to our support team at any time.
Our data practices comply with the requirements of our international gaming license. We apply recognized data protection principles — purpose limitation, storage minimization, and security by design — across all our systems.
You may withdraw consent to receive marketing communications from zuma78 at any time by updating your account preferences or by contacting our support team. Opt-out requests are processed within 5 business days.
In this Privacy Policy, the following terms carry the meanings set out below:
This Privacy Policy applies to all Personal Data collected, processed, or stored by zuma78 in connection with your use of the Platform. It covers data collected through:
This Policy does not apply to third-party websites or services that may be referenced on the Platform. We are not responsible for the privacy practices of third parties, and we encourage you to review the privacy policies of any third-party service you use in connection with your zuma78 account.
We collect the following categories of Personal Data, grouped by the context in which they are collected:
zuma78 collects Personal Data through the following channels:
zuma78 processes your Personal Data on the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (Terms & Conditions) |
| KYC identity verification | Legal obligation (licensing & AML requirements) |
| Processing deposits & withdrawals | Performance of contract |
| Fraud prevention and security monitoring | Legitimate interest; legal obligation |
| Responsible gaming tool administration | Legal obligation; legitimate interest |
| Marketing communications | Consent (opt-in at registration or separately) |
| Platform analytics & improvement | Legitimate interest |
| Customer support & dispute resolution | Performance of contract; legitimate interest |
| Regulatory reporting obligations | Legal obligation |
zuma78 uses the Personal Data we collect for the following specific purposes:
zuma78 does not sell your Personal Data. We share your data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
No Sale of Personal Data
Under no circumstances does zuma78 sell, rent, license, or otherwise commercially transfer your Personal Data to third-party advertisers, data brokers, or marketing companies. If this policy changes, we will provide prominent advance notice and seek fresh consent where required.
zuma78 retains your Personal Data for only as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Licensing & AML obligation |
| KYC identity documents | Duration of account + 5 years after closure | Regulatory requirement |
| Financial transaction records | Duration of account + 7 years after closure | AML & tax compliance |
| Betting & gaming activity logs | Duration of account + 3 years after closure | Licensing requirement; dispute resolution |
| Customer support records | 3 years from date of interaction | Legitimate interest; dispute resolution |
| Marketing consent records | Until consent is withdrawn + 2 years | Compliance with consent requirements |
| Technical & device logs | 13 months from collection | Security & fraud detection |
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized. Where data forms part of an active regulatory inquiry, dispute, or legal proceeding, it will be retained until the matter is fully resolved, regardless of the standard retention period.
zuma78 implements a layered set of technical and organizational security measures designed to protect your Personal Data against unauthorized access, disclosure, alteration, and destruction. These measures include:
Your Responsibility
No security system is impenetrable. You are responsible for maintaining the confidentiality of your account password and for logging out of your account when using shared or public devices. If you suspect unauthorized access to your account, notify us immediately at [email protected] (plain text — not a link).
zuma78 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device that allows our servers to recognize your browser across sessions.
We use the following categories of cookies:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, fraud prevention signals | No — Platform will not function correctly without these |
| Functional | Remembering your language preference, game lobby layout, and responsible gaming settings | Yes — disabling may affect user experience |
| Analytics | Aggregated, anonymized usage statistics to understand how players navigate the Platform and identify areas for improvement | Yes — opt out via account settings |
| Marketing | Tracking conversions from promotional campaigns and delivering relevant bonus offers to opted-in players | Yes — opt out via account settings or marketing preferences |
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair or entirely prevent your use of the Platform. We do not use third-party advertising cookies to serve behaviorally targeted advertisements on external websites.
Subject to applicable law and our regulatory obligations, you have the following rights in relation to your Personal Data held by zuma78:
How to Exercise Your Rights
Submit a data rights request by email to [email protected] (plain text — not a link). Please include your registered username and a clear description of your request. We aim to acknowledge all requests within 5 business days and to resolve them within 30 calendar days. Complex requests may take longer, in which case we will notify you of the extended timeline.
The zuma78 Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect Personal Data from individuals under the age of 21. Age verification is a mandatory component of our KYC process, and we reserve the right to request documentary proof of age at any point during the account lifecycle.
If we become aware that Personal Data belonging to a person under 21 has been collected — whether through a false declaration at registration or any other means — we will immediately suspend the relevant account, void any associated wagers and balances derived from prohibited play, return deposited funds after completing mandatory checks, and permanently delete all associated Personal Data to the extent permitted by our regulatory obligations.
If you have reason to believe that a minor is using or has used the Platform, please contact us immediately at [email protected].
As an internationally licensed platform serving players across Indonesia and other jurisdictions, zuma78 may transfer your Personal Data to servers and service providers located outside Indonesia. Such transfers may include jurisdictions that do not have data protection laws equivalent to those of your home country.
Where we transfer Personal Data internationally, we ensure that appropriate safeguards are in place, which may include:
By registering an account with zuma78 and accepting our Terms & Conditions, you acknowledge that your Personal Data may be transferred, stored, and processed outside Indonesia in accordance with this Privacy Policy.
The Platform integrates third-party game content and technology provided by licensed studios and platform vendors including, but not limited to, Evolution Gaming, Pragmatic Play, Spribe, Pocket Games Soft, NetEnt, and Microgaming. When you interact with games provided by these third parties, limited technical data (such as session tokens and bet amounts) may be shared with the relevant provider to enable gameplay.
Payment processing for IDR transactions via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja is handled by those entities under their own terms of service and privacy policies. zuma78 is not responsible for the data-handling practices of these payment providers once data has been transmitted to them for transaction execution.
zuma78 is not responsible for the privacy practices of any third-party service accessible through or referenced on the Platform. We encourage you to review the relevant third-party privacy policies before engaging with their services.
zuma78 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, new regulatory requirements, or enhancements to Platform functionality. When material changes are made, we will notify you by one or more of the following methods: a prominent notice on the Platform homepage, an in-Platform notification upon login, or an email to your registered address.
The "Last Updated" date at the top of this page will be revised with each amendment. We encourage you to review this page periodically. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.
If a proposed amendment materially reduces your privacy rights and you do not wish to accept the revised terms, you may close your account before the amendment takes effect. Account closure requests should be submitted to our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which zuma78 processes your Personal Data, please contact our Data Privacy team through the channel below. The email address is displayed as plain text only and is not a clickable link.
Privacy & Data Requests (plain text — not a link)
[email protected]Our support team is available 24/7, with native Indonesian-speaking agents operating primarily in WIB (UTC+7). For data rights requests, please include your registered account username and specify the nature of your request (access, rectification, erasure, etc.) to help us respond promptly.
This Privacy Policy works in tandem with our Terms & Conditions and Responsible Gaming guidelines. We strongly encourage every zuma78 player to read all three documents before placing their first wager.